testimonials

We take our customer relationships seriously and do as much as we can to keep them healthy.

Below are two "word clouds" which represent the words used in a customer's reply to a recent survey.

The size of the words represents how often they crop up in the replies. Click on the clouds to see the full text detail...

Survey completed in 2008 by the Director of Publications of a major Irish publishing company:

artifact Question:	Customer Response:
Does the system work well?	Excellent – without a hitch.
Was the job done neatly?	Very neat and presentable.
Is the system fairly invisible in its daily operation?	Completely.
Did we do what we said we would?	Yes – and more. Solved numerous unrelated problems we were having with our computers!
Did we do the job within the time frame promised?	Yes – incredibly time-efficient and within budget.
Did we keep you informed throughout the process?	Kept up to speed at all times.
Were we courteous, respectful, and not too pushy?	Extremely polite and respectful. A pleasure.
Did we do a little bit extra to help?	Yes very willing to look into and solve several ongoing problems.
Did the solution represent good value for money?	Yes. Very good value and competitive.
Are our call-out fees reasonable?	Yes. Perfectly reasonable.
Would you use artifact again?	Yes. Would love to!
Would you recommend artifact to others?	Without hesitation.

Survey completed in 2008 by the Managing Director of an Irish IT training company:

artifact Question:	Customer Response:
Quality of work	artifact produced a superb IT solution, offering a high-quality service that was to our fullest satisfaction. Every component was carefully tested, configured and supported to ensure a “perfect-fit” for our business requirements, with little disruption to our business function throughout the entire installation process.
Integrity/honesty of artifact	artifact is an extremely Customer-Focussed and friendly service provider. Always offering the most appropriate, cost-effective and considered advice for our business. The support is excellent, no question too small, no job too big. artifact have an honest and reliable service that we would highly recommend to other businesses who need advice as to how to maximise their investment in IT and also the maximise the effectiveness of the solution.
Partnership with artifact	artifact are a partner for all Technical and Support Issues. artifact manages, and monitors our IT Infrastructure and supports all hardware, software, and network issues for our business.
Cost of work	artifact is extremely competitive for the service they deliver. They offer the best solution for YOUR business as opposed to the best solution for THEIR business which seems to be widespread in this sector. artifact always provided the costing for all equipment, letting the client understand and choose their preferred solution with relation to Budget. This made the complete IT Solution fully transparent and we received a solution that was in-budget and was fully appropriate for our business’ needs.
Responsiveness to problems	artifact was easily contactable and replied promptly to all queries in relation to support. Utmost effort was performed on their part to fully understand and diagnose the problem with a remedy and plan of action put in place in a manner that was completely satisfactory. The turnaround for any issues (if any) was prompt, efficient, and was of the highest level of customer service.